HARPREET SINGH
Security Officer | Loss Prevention Administrator
Dubai, AE.About
Highly dedicated and vigilant Security Officer with over 8 years of comprehensive experience in loss prevention administration and security operations. Proven expertise in implementing robust security protocols, conducting thorough investigations, and executing advanced risk assessment and emergency response strategies. Committed to maintaining safe and secure environments through proactive surveillance, effective communication, and consistent delivery of high-level customer service.
Work
Dubai, Dubai, United Arab Emirates
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Summary
As Security Officer/Admin, Harpreet currently leads comprehensive security operations, implements loss prevention strategies, and manages emergency responses to safeguard personnel and assets across diverse premises in Dubai.
Highlights
Led comprehensive security operations, conducting regular patrols and proactive monitoring to ensure the safety of employees, visitors, and assets.
Implemented and enforced advanced loss prevention strategies, effectively reducing security breaches and preventing unauthorized access through vigilant surveillance.
Responded rapidly and effectively to emergency situations, successfully mitigating potential threats and ensuring the safety of personnel and property.
Collaborated seamlessly with law enforcement and emergency services during critical incidents and investigations, ensuring timely and coordinated responses.
Operated and maintained advanced surveillance equipment to monitor high-risk areas, enhancing threat detection and overall security posture.
Consistently delivered high-level customer service, earning commendation from management for maintaining a secure environment while assisting visitors and staff.
Not Specified, India, India
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Summary
Served as Security Officer, monitoring access points, conducting investigations, and implementing security policies to enhance safety and provide visitor support at Reliance Industries in India.
Highlights
Monitored and controlled all entrance and exit points, ensuring strict compliance with established security protocols for personnel and vehicles.
Conducted thorough internal investigations, successfully identifying and resolving security breaches to maintain operational integrity.
Assisted in the development and successful implementation of new security policies and procedures, enhancing overall site security.
Provided essential customer service, assisting visitors with information and guidance while upholding a secure environment.
Not Specified, India, India
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Summary
Functioned as a dedicated Call Center Agent, providing exceptional customer service, resolving complex issues, and significantly contributing to high customer satisfaction and sales targets at Vodafone India.
Highlights
Managed an average of over 100 customer calls daily, consistently achieving a 90% first-call resolution rate.
Exceeded monthly sales targets by an average of 85%, contributing significantly to revenue generation.
Improved average call handling time by 90%, drastically reducing customer wait times while upholding stringent service quality standards.
Trained and mentored new hires, equipping them with essential skills for effective customer interaction and issue resolution.
Skills
Security Operations
Loss Prevention, Risk Assessment, Emergency Response, Surveillance Operations, Security Protocols, Policy Implementation, Internal Investigations, Incident Reporting, Access Control, Asset Protection.
Interpersonal & Communication
Customer Service, Conflict Resolution, Cultural Sensitivity, Effective Communication, Teamwork, Stakeholder Collaboration.
Operational & Management
Adaptability, Multitasking, Problem-Solving, Safety Awareness, Record Keeping, Process Improvement.