HARPREET SINGH

Led comprehensive security operations, conducting regular patrols and proactive monitoring to ensure the safety of employees, visitors, and assets.

Implemented and enforced advanced loss prevention strategies, effectively reducing security breaches and preventing unauthorized access through vigilant surveillance.

Responded rapidly and effectively to emergency situations, successfully mitigating potential threats and ensuring the safety of personnel and property.

Collaborated seamlessly with law enforcement and emergency services during critical incidents and investigations, ensuring timely and coordinated responses.

Operated and maintained advanced surveillance equipment to monitor high-risk areas, enhancing threat detection and overall security posture.

Consistently delivered high-level customer service, earning commendation from management for maintaining a secure environment while assisting visitors and staff.

Monitored and controlled all entrance and exit points, ensuring strict compliance with established security protocols for personnel and vehicles.

Conducted thorough internal investigations, successfully identifying and resolving security breaches to maintain operational integrity.

Assisted in the development and successful implementation of new security policies and procedures, enhancing overall site security.

Provided essential customer service, assisting visitors with information and guidance while upholding a secure environment.

Managed an average of over 100 customer calls daily, consistently achieving a 90% first-call resolution rate.

Exceeded monthly sales targets by an average of 85%, contributing significantly to revenue generation.

Improved average call handling time by 90%, drastically reducing customer wait times while upholding stringent service quality standards.

Trained and mentored new hires, equipping them with essential skills for effective customer interaction and issue resolution.